Frequently Asked Questions

Check-in is available from 14:00 (2:00 PM). Check-out is by 12:00 (noon). Early check-in and late check-out may be arranged subject to availability — please contact our front desk in advance.

Yes, our front desk can assist with luggage storage before check-in and after check-out. Please speak to a member of our team on arrival or departure.

Yes, we offer airport pickup and drop-off services to and from Queen Alia International Airport (approximately 25 minutes away). This service is available at an additional charge and must be arranged in advance by contacting our front desk at +962 6 585 8030.

You can book directly through our website using the "Book Your Stay" button, by calling +962 6 585 8030, or by emailing reservations@7th-star.net. Direct bookings often result in the best experience and rates.

Cancellation policies vary by rate type and booking channel. Please review the specific terms at the time of booking or contact our reservations team at reservations@7th-star.net for details. Our full cancellation policy is also available at Cancellation Policy.

Yes, you are welcome to note special preferences (such as a high floor, specific orientation, or adjoining rooms) at the time of booking. While we cannot guarantee specific room assignments, we will do our best to accommodate your request.

Yes, we accommodate group bookings and can arrange special rates for groups of 5 rooms or more. Please contact our sales team at sales@7th-star.net to discuss your requirements and receive a tailored proposal.

Yes. Complimentary high-speed Wi-Fi is available in all guest rooms and throughout the hotel's public areas, including the lobby lounge and meeting rooms.

Yes, self-parking is available on-site for hotel guests. Please contact the front desk for current parking arrangements and availability.

Yes. Laundry, dry cleaning, and pressing services are available. Please contact the front desk or use the in-room laundry request form. A surcharge applies.

All guest rooms are non-smoking. Designated smoking areas are available — please ask our front desk team for locations.

Yes, currency exchange services are available at the front desk. The exact currencies and exchange rates available may vary — please enquire upon arrival.

We have two dining venues: the 1 & 1 Restaurant, our all-day dining room open for breakfast (07:30–10:30), lunch (12:30–15:00), and dinner (18:30–22:00); and the Lobby Lounge, open all day for beverages and light refreshments.

This depends on the rate type selected at booking. Some packages include breakfast — please review your booking confirmation or contact our reservations team to confirm your inclusions.

Yes, our culinary team can accommodate most dietary requirements and food allergies. Please notify our reservations team at the time of booking or speak to the restaurant team upon arrival so we can make the necessary arrangements.